Customer Support Executive |Only Females|
Responsibilities:
· Manage customer Pre-order, Post-Order, and Advice-related concerns on a range of customer support channels (WhatsApp/Instagram/e-mails/Calls)
· Answer incoming customer phone calls and take appropriate action for each call/Escalate/Follow up with customer were necessary.
· Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
· Use company policies to determine if there can be an immediate resolution to a customer issue or if that...
· Manage customer Pre-order, Post-Order, and Advice-related concerns on a range of customer support channels (WhatsApp/Instagram/e-mails/Calls)
· Answer incoming customer phone calls and take appropriate action for each call/Escalate/Follow up with customer were necessary.
· Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
· Use company policies to determine if there can be an immediate resolution to a customer issue or if that...