Customer Support Executive (International Voice process

Job Title: Customer Support Executive (International Voice process)

Company: DitioSys Pvt Ltd

Location: Bangalore, Karnataka, India

About Us:

DitioSys Pvt Ltd pioneers innovative solutions, driven by a commitment to excellence and customer satisfaction.

Your Role:

As a Customer Support Executive, you'll provide exceptional service, troubleshoot issues, and ensure customer satisfaction.

Responsibilities:

Customer Assistance: Promptly address customer inquiries and provide accurate information.
Issue Resolution: Investigate and resolve customer-reported issues efficiently.
Product Knowledge: Develop a deep understanding of our products and services.
Documentation: Maintain detailed records of interactions in our CRM system.
Customer Advocacy: Provide valuable feedback to improve our products and services.
Training and Development: Enhance skills through training sessions and workshops.
Qualifications:

Excellent communication skills in English.
Strong problem-solving abilities.
Basic computer proficiency.
Willingness to work flexible hours.
How to Apply:

Send your resume and cover letter to hr@ditiosys.com with "[Your Name] - CSE Level 1 Application" in the subject line.

Join Us:

DitioSys Pvt Ltd is an equal-opportunity employer. Apply now and be part of our customer support team!

Job Types: Full-time, Permanent

Pay: ₹21,000.00 - ₹28,000.00 per month

Benefits:

Health insurance
Leave encashment
Provident Fund
Schedule:

Evening shift
Monday to Friday
Night shift
Rotational shift
US shift
Supplemental Pay:

Overtime pay
Yearly bonus
Ability to commute/relocate:

Bengaluru, Karnataka 560098: Reliably commute or planning to relocate before starting work (Required)
Experience:

International voice process: 1 year (Preferred)
Language:

English (Required)
Shift availability:

Night Shift (Preferred)
Overnight Shift (Required)
Work Location: In person Read more