Customer Support Executive |CSE|

Choice India

Choice is one of the leading financial service providers with Stock market, Mutual Fund, Insurance and Loan as major services. Choice is part of the Choice Group, a diversified multi-disciplinary conglomerate with presence in Finance – Hospitality – Technology sectors. Employing over 2000 professionals with wide-spread National and International presence.

Location: Jaipur

Qualification: Graduate/ Post Graduate

Experience: 0 - 3 years

Roles Responsibilities:

Handling customer queries: Executive is responsible for handling customer queries related to account opening, trading, settlement, and other issues.
Providing information: Executive should be able to provide accurate information about the products and services offered by the broking firm, including the risks involved, fees, and charges.
Resolving complaints: The Executive should be able to resolve customer complaints in a timely and efficient manner, escalate issues if necessary, and ensure customer satisfaction.
Coordinating with other teams: The Executive should work closely with other teams, such as the Back Office and Front Office, to ensure smooth trade execution and settlement of trades.
Documenting customer interactions: The Executive should maintain records of all customer interactions, including queries, complaints, and resolutions, in the system.
Following up with customers: The Executive should follow up with customers to ensure that their queries and complaints have been resolved to their satisfaction.
Providing feedback: The Executive should provide feedback to other teams regarding customer issues and suggestions for improving customer service.
Traits that we are looking for:

Bachelor's degree in finance, business, or related field
Strong communication and interpersonal skills
Good problem-solving and analytical skills
Knowledge of trading platforms and settlement systems
Understanding of market regulations and compliance requirements
Ability to work in a fast-paced and dynamic environment
Attention to detail and ability to multitask
Job Types: Full-time, Fresher

Ability to commute/relocate:

Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Bachelor's (Preferred)
Experience:

total work: 1 year (Preferred)
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