Customer Support |Escalation|
Good English Communication is must.
Full Job Description
Urgent Opening for the role of "CSE for Escalation Team".
Qualifications Experience :-
Diploma / Graduate in any field - 2 to 4 years of work experience in Customer Servicing / Call Center - Knowledge in Print Sales is an advantage.
Skillset:-
- Decent Computer knowledge Email
- Excellent Verbal and written communication skills
- Is tech savvy and an e-commerce user at personal level
- Very good at time Management - Very good persuasive
- Is empathetic
- Is meticulous
What will I Do (Major Functions)
Handling Customer Complaints in a timely and empathetic manner.
Ticket Response Time (Zoho) Customer Feedback Score (Zoho) Accurate and timely refund process handling Invalidating Pending orders in a timely manner Reconciling pre paid / credit SME customer accounts with Accounts team in accurate and timely manner Managing inventory and reordering of Marketing collaterals / gifts going out with customer orders To follow rules and regulations established under Information security standard operating procedures(IS SOP) and report any information security incident/event/weakness to IT department
Job Type: Full-time
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
Health insurance
Provident Fund
Schedule:
Day shift
Supplemental pay types:
Performance bonus
Education:
Bachelor's (Preferred)
Experience:
Customer support Escalation: 2 years (Preferred)
Work Location: In person
Apply Now
Full Job Description
Urgent Opening for the role of "CSE for Escalation Team".
Qualifications Experience :-
Diploma / Graduate in any field - 2 to 4 years of work experience in Customer Servicing / Call Center - Knowledge in Print Sales is an advantage.
Skillset:-
- Decent Computer knowledge Email
- Excellent Verbal and written communication skills
- Is tech savvy and an e-commerce user at personal level
- Very good at time Management - Very good persuasive
- Is empathetic
- Is meticulous
What will I Do (Major Functions)
Handling Customer Complaints in a timely and empathetic manner.
Ticket Response Time (Zoho) Customer Feedback Score (Zoho) Accurate and timely refund process handling Invalidating Pending orders in a timely manner Reconciling pre paid / credit SME customer accounts with Accounts team in accurate and timely manner Managing inventory and reordering of Marketing collaterals / gifts going out with customer orders To follow rules and regulations established under Information security standard operating procedures(IS SOP) and report any information security incident/event/weakness to IT department
Job Type: Full-time
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
Health insurance
Provident Fund
Schedule:
Day shift
Supplemental pay types:
Performance bonus
Education:
Bachelor's (Preferred)
Experience:
Customer support Escalation: 2 years (Preferred)
Work Location: In person