Customer Support Associate

Candidate Must Have Technical Production Support Experience.
Candidate Must Have Hands-On Experience of Ticketing Tool Like Unidesk, Unicenter Etc.
Candidate Has Experience on Monitoring Tool Like AppDynamics, Appnomic, Dynatrace Will Add Advantage.
Candidate Should Know Criticality of P1, P2, P3 And So on Category Ticket
The Desired Candidate Should Have Quality Communication and Technical Knowledge Such as Microsoft Excel, SQL Server.
Qualifications:

Graduation/ BSc IT/ B. Tech
Role Proficiencies:

Experience In Production Management for Windows Application Server
Technically Sound on MS SQL 2016 Excel
Must Have Good Communication in English Hindi
Location Preferred:- Mumbai
Job Location:- Andheri
Job Types: Full-time, Regular / Permanent

Salary: ₹10,000.00 - ₹25,000.00 per month

Benefits:

Health insurance
Paid sick time
Provident Fund
Schedule:

Day shift
Fixed shift
Monday to Friday
Morning shift
Ability to commute/relocate:

Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Experience:

total work: 1 year (Required)