Customer Success Manager | SaaS Products |2|5 yrs|
Job Role:
- Developing and managing client relationships at CXO level. Drive and own continuous discussions around Return on Investment (RoI), Adoption, and Value Realization to ensure retention and growth
- Manage business for HRIS Firms customers for HCM products and services
- Responsible for ensuring 100% renewals to drive primary growth lever for all the offerings
- Ensuring excellent customer service delivery always, Drive practice operations and monitor key KPIs around Book of Business, Retention, Churn etc. with focus to help achieve targets and incentives
- Drive consultative selling and business development, charged with proactively seeking out new cross-sell and up-sell opportunities, and maintaining a portfolio of partners for repeat business
- Acquire a thorough understanding of key customer needs and requirements. This will include SOW design and evaluation
- Expand the relationships with existing customers by continuously proposing solutions that meet their...
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- Developing and managing client relationships at CXO level. Drive and own continuous discussions around Return on Investment (RoI), Adoption, and Value Realization to ensure retention and growth
- Manage business for HRIS Firms customers for HCM products and services
- Responsible for ensuring 100% renewals to drive primary growth lever for all the offerings
- Ensuring excellent customer service delivery always, Drive practice operations and monitor key KPIs around Book of Business, Retention, Churn etc. with focus to help achieve targets and incentives
- Drive consultative selling and business development, charged with proactively seeking out new cross-sell and up-sell opportunities, and maintaining a portfolio of partners for repeat business
- Acquire a thorough understanding of key customer needs and requirements. This will include SOW design and evaluation
- Expand the relationships with existing customers by continuously proposing solutions that meet their...