Customer Success Intern
What You'll Do
This isn’t a passive internship. You'll play a critical role in how our customers experience success with Kasplo. You’ll own parts of the customer journey, from onboarding to advocacy — while collaborating across sales, product, and support.
Key Responsibilities
Support onboarding of new customers, including setting up accounts, integrations, and walkthroughs
Proactively monitor campaign performance, flag issues, and suggest improvements
Handle inbound queries and coordinate with internal teams (support, infra)
Drive cross-sell and upsell opportunities by identifying value-added modules and usage patterns
Analyze churn risks and recommend retention strategies
Lead and support client review meetings to track performance, value delivery, and renewals
Contribute to multi-channel automation strategy building (Email, SMS, WhatsApp)
Advocate for specific channel adoption and channel strategy alignment for customer goals
Work towards customer revenue targets in collaboration with sales/growth teams
Support customer advocacy efforts (case studies, reviews, referrals)
Contribute to customer satisfaction tracking through follow-ups, surveys, and insights
Document learnings, help improve internal CS processes, and think like an owner
Who you are
We’re looking for someone who thrives in small teams, loves solving problems, and wants to grow fast in the SaaS ecosystem.
Must-Have
Completed at least 1 prior internship (6+ months) in a Customer Success role at a SaaS company
Strong communication skills and relationship-building instincts
Problem-solving mindset and ability to think across tools, processes, and customers
Hands-on with platforms like HubSpot, Intercom, Notion, or ticketing tools
Interest in CPaaS, marketing automation, and data-driven growth
Ready to work from office (WFO) and collaborate in a startup culture
Bonus If You Have
Experience with churn analysis, customer health tracking, or account expansion
Familiarity with onboarding frameworks or email campaign metrics (CTR, Open Rate, etc.)
Passion to transition into a full-time Customer Success Manager (CSM) role
What You’ll Gain
Monthly stipend + potential full-time offer (CTC range discussed at offer stage)
Exposure to product, marketing, sales, and growth from Day 1
Mentorship from founders and hands-on experience in scaling SaaS
A chance to wear multiple hats and grow with the company
relationship-building
data-driven growth
campaign performance monitoring
problem-solving
saas
communication
notion
onboarding
hubspot
churn analysis
multi-channel automation
customer success
intercom
email campaign
Apply Now
This isn’t a passive internship. You'll play a critical role in how our customers experience success with Kasplo. You’ll own parts of the customer journey, from onboarding to advocacy — while collaborating across sales, product, and support.
Key Responsibilities
Support onboarding of new customers, including setting up accounts, integrations, and walkthroughs
Proactively monitor campaign performance, flag issues, and suggest improvements
Handle inbound queries and coordinate with internal teams (support, infra)
Drive cross-sell and upsell opportunities by identifying value-added modules and usage patterns
Analyze churn risks and recommend retention strategies
Lead and support client review meetings to track performance, value delivery, and renewals
Contribute to multi-channel automation strategy building (Email, SMS, WhatsApp)
Advocate for specific channel adoption and channel strategy alignment for customer goals
Work towards customer revenue targets in collaboration with sales/growth teams
Support customer advocacy efforts (case studies, reviews, referrals)
Contribute to customer satisfaction tracking through follow-ups, surveys, and insights
Document learnings, help improve internal CS processes, and think like an owner
Who you are
We’re looking for someone who thrives in small teams, loves solving problems, and wants to grow fast in the SaaS ecosystem.
Must-Have
Completed at least 1 prior internship (6+ months) in a Customer Success role at a SaaS company
Strong communication skills and relationship-building instincts
Problem-solving mindset and ability to think across tools, processes, and customers
Hands-on with platforms like HubSpot, Intercom, Notion, or ticketing tools
Interest in CPaaS, marketing automation, and data-driven growth
Ready to work from office (WFO) and collaborate in a startup culture
Bonus If You Have
Experience with churn analysis, customer health tracking, or account expansion
Familiarity with onboarding frameworks or email campaign metrics (CTR, Open Rate, etc.)
Passion to transition into a full-time Customer Success Manager (CSM) role
What You’ll Gain
Monthly stipend + potential full-time offer (CTC range discussed at offer stage)
Exposure to product, marketing, sales, and growth from Day 1
Mentorship from founders and hands-on experience in scaling SaaS
A chance to wear multiple hats and grow with the company
relationship-building
data-driven growth
campaign performance monitoring
problem-solving
saas
communication
notion
onboarding
hubspot
churn analysis
multi-channel automation
customer success
intercom
email campaign