Customer Success Executive
Position: Customer Success Executive
Location: Malad
Department: Outbound
Reports to: Asst. Manager - Operations
Job Overview:
The CSE will be responsible for making outbound calls to existing customers, and gathering customer feedback.
Key Responsibilities:
Outbound Calling:
Make outbound calls to existing customers to collect Feedback about services.
Customer Engagement:
Listen actively to customer feedback and provide solutions or escalate issues when necessary.
Data Entry and Reporting:
Record accurate customer details, feedback in the CRM.
Maintain daily logs of calls made, responses received
Adhere to Script and Process:
Follow a structured call script and company guidelines for effective communication.
Ensure compliance with data protection and customer privacy policies.
Address customer concerns according to company policy and resolve issues promptly.
Qualifications:
Education:
Graduate or HSC.
Experience:
Previous experience in telecalling, customer service, or sales is preferred but not mandatory.
Experience with CRM software is an advantage.
Skills Competencies:
Excellent communication skills, both verbal and written.
Goal-oriented and able to meet targets.
Good organizational and time management skills.
Proficiency in basic computer applications (Microsoft Office, CRM software).
Personal Attributes:
Positive attitude and self-motivated.
Ability to handle rejection and remain focused.
Strong listening and problem-solving skills.
High levels of patience and empathy.
Working Conditions:
Full-time position; may require flexible hours.
May involve occasional overtime based on business needs.
Job Type: Full-time
Pay: ₹18,086.00 - ₹22,882.07 per month
Benefits:
Provident Fund
Schedule:
Day shift
Supplemental Pay:
Performance bonus
Experience:
Telemarketing: 1 year (Preferred)
Language:
English (Preferred)
Work Location: In person
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Location: Malad
Department: Outbound
Reports to: Asst. Manager - Operations
Job Overview:
The CSE will be responsible for making outbound calls to existing customers, and gathering customer feedback.
Key Responsibilities:
Outbound Calling:
Make outbound calls to existing customers to collect Feedback about services.
Customer Engagement:
Listen actively to customer feedback and provide solutions or escalate issues when necessary.
Data Entry and Reporting:
Record accurate customer details, feedback in the CRM.
Maintain daily logs of calls made, responses received
Adhere to Script and Process:
Follow a structured call script and company guidelines for effective communication.
Ensure compliance with data protection and customer privacy policies.
Address customer concerns according to company policy and resolve issues promptly.
Qualifications:
Education:
Graduate or HSC.
Experience:
Previous experience in telecalling, customer service, or sales is preferred but not mandatory.
Experience with CRM software is an advantage.
Skills Competencies:
Excellent communication skills, both verbal and written.
Goal-oriented and able to meet targets.
Good organizational and time management skills.
Proficiency in basic computer applications (Microsoft Office, CRM software).
Personal Attributes:
Positive attitude and self-motivated.
Ability to handle rejection and remain focused.
Strong listening and problem-solving skills.
High levels of patience and empathy.
Working Conditions:
Full-time position; may require flexible hours.
May involve occasional overtime based on business needs.
Job Type: Full-time
Pay: ₹18,086.00 - ₹22,882.07 per month
Benefits:
Provident Fund
Schedule:
Day shift
Supplemental Pay:
Performance bonus
Experience:
Telemarketing: 1 year (Preferred)
Language:
English (Preferred)
Work Location: In person