Customer Service Representative
CKYC Customer Support Executive
Job description:
1. To resolve queries of institutions and investors regarding CKYC processes and applications – to handle queries on emails and calls within stipulated TAT.
2. To follow up with institutions to make necessary amendments to records.
3. To enter the details of every interaction in the system
4. Liaise with business and IT support teams to ensure queries are resolved or appropriately escalated.
5. To capture suggestions received from institutions during query handling and convey the same to Business teams.
6. Helpdesk work timings are 08:00 am to 08:00 pm Monday to Saturday. Shifts from
08:00 am to 05:00 pm
0+:00 am to 06:00 pm
10:00 am to 7:00 pm
11:00 am to 08:00 pm
Eligibility criteria
1. Positive and healthy attitude towards work
2. Candidate should be a graduate in any discipline
3. Excellent communication skills, spoken and written
4. Fluency in English, and Hindi. Additional languages known would be an added advantage
5. Pleasant tone and pace of speech
6. Prior experience in BPO/Call Center/Helpdesk of any nature
7. Proficient in handling multiple computer applications at the same time.
8. Basic knowledge of Windows OS
+. Knowledge of MS Office Tools is an added advantage
Salary:- 20K to 25K In Hand
Only Immediate Joiner Apply
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Leave encashment
Paid sick time
Provident Fund
Schedule:
Day shift
Rotational shift
Supplemental Pay:
Performance bonus
Language:
English (Preferred)
Hindi (Preferred)
Work Location: In person
Application Deadline: 15/04/2025
Apply Now
Job description:
1. To resolve queries of institutions and investors regarding CKYC processes and applications – to handle queries on emails and calls within stipulated TAT.
2. To follow up with institutions to make necessary amendments to records.
3. To enter the details of every interaction in the system
4. Liaise with business and IT support teams to ensure queries are resolved or appropriately escalated.
5. To capture suggestions received from institutions during query handling and convey the same to Business teams.
6. Helpdesk work timings are 08:00 am to 08:00 pm Monday to Saturday. Shifts from
08:00 am to 05:00 pm
0+:00 am to 06:00 pm
10:00 am to 7:00 pm
11:00 am to 08:00 pm
Eligibility criteria
1. Positive and healthy attitude towards work
2. Candidate should be a graduate in any discipline
3. Excellent communication skills, spoken and written
4. Fluency in English, and Hindi. Additional languages known would be an added advantage
5. Pleasant tone and pace of speech
6. Prior experience in BPO/Call Center/Helpdesk of any nature
7. Proficient in handling multiple computer applications at the same time.
8. Basic knowledge of Windows OS
+. Knowledge of MS Office Tools is an added advantage
Salary:- 20K to 25K In Hand
Only Immediate Joiner Apply
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Leave encashment
Paid sick time
Provident Fund
Schedule:
Day shift
Rotational shift
Supplemental Pay:
Performance bonus
Language:
English (Preferred)
Hindi (Preferred)
Work Location: In person
Application Deadline: 15/04/2025