Customer Service Representative
International Chat Operations – Customer Care – Customer Operations Responsibilities
- Review customer service notes
- Check status of services on account
- Take appropriate steps to resolve customer's problems
- Troubleshoot technical issues related to customer’s services
- Communicate effectively and close the loop with clients in case of observations
- Update status in internal as well as client tools
- Meet process expectations with high quality standards and adherence to SLAs
Minimum Qualifications
- Graduate either Fresher/Experienced OR Undergraduate with a minimum of 1 year of experience
- Good communication and interpersonal skills
- Ability to quickly and efficiently assimilate process knowledge
- Professional in conduct/behavior, appearance and communication
- Understanding of web technology and cable setup
- Reliability in terms of attendance and timing
- Flexible for 24x7 shifts
- Should not have any commitments – part time courses, tuitions, etc. that hamper work performance
Preferred Qualifications
- Basic knowledge of excel
- Experience in troubleshooting related process
- Ability to analyze information and evaluate results to choose the best solution and solve problems
- Good documentation skills
Salary :- Up to 25 CTC
Share Resume at 75++810837
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- Review customer service notes
- Check status of services on account
- Take appropriate steps to resolve customer's problems
- Troubleshoot technical issues related to customer’s services
- Communicate effectively and close the loop with clients in case of observations
- Update status in internal as well as client tools
- Meet process expectations with high quality standards and adherence to SLAs
Minimum Qualifications
- Graduate either Fresher/Experienced OR Undergraduate with a minimum of 1 year of experience
- Good communication and interpersonal skills
- Ability to quickly and efficiently assimilate process knowledge
- Professional in conduct/behavior, appearance and communication
- Understanding of web technology and cable setup
- Reliability in terms of attendance and timing
- Flexible for 24x7 shifts
- Should not have any commitments – part time courses, tuitions, etc. that hamper work performance
Preferred Qualifications
- Basic knowledge of excel
- Experience in troubleshooting related process
- Ability to analyze information and evaluate results to choose the best solution and solve problems
- Good documentation skills
Salary :- Up to 25 CTC
Share Resume at 75++810837