Customer Service Representative

Freshers Undergraduate is also fine.

Good communication skills.

Job description: International Voice Process
Responsibilities:

Responsibilities:

Make outbound calls to the candidate and motivate them to complete job application.
Schedule/reschedule first day of work for the employees and sharing necessary information.
Review application form and make sure all the details are filled appropriately.
Handle inbound calls and resolve candidate’s queries.
Respond to candidate’s queries over email/text.
Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
Provide excellent experience to the candidates.
Maintaining a quality score of +0% and above throughout.
Escalate issues and seek advice when faced with complex issues/problems
Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements
Ø Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

Ø Participate in Team building activities

Ø Ensure and maintain the security and confidentiality of client data

Ø Ensure Customer Satisfaction

Experience - Fresher to 3 Years experience in Customer support (BPO)
Fresher- 3,00,000 Per Annum Monthly-25000 CTC
Experience Package - 4,80,000 Per Annum Monthly- 40,000 CTC
Transport : Two way cab facility (Pick up Drop) Will be provided in free of cost
Job Type: Full-time

Salary: ₹25,000.00 - ₹40,000.00 per month

Benefits:

Cell phone reimbursement
Health insurance
Internet reimbursement
Life insurance
Provident Fund
Schedule:

Night shift
Supplemental pay types:

Overtime pay
Performance bonus
Yearly bonus
Ability to commute/relocate:

Mahadevapura, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:

English (Preferred)
Hindi (Preferred)
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