Customer Service Representative (PM)

COMPANY OVERVIEW

For over 20 years, Lakeside Performance Gas Services Ltd. has been proudly serving the natural gas industry across Ontario and Quebec in partnership with top Utilities service providers. The company further excels in providing innovative solutions to its customers and extended group of clients. Headquartered in Mississauga with satellite offices throughout Ontario and Quebec, the company values its dedicated group of personnel who consistently provide customers with the highest level of support.

WORK HOURS

Every Mondays through to Fridays from 11:30AM - 8:00PM

LOCATION

Mississauga, ON L5T 2H7

JOB DESCRIPTION
The role is dedicated to delivering exceptional service by ensuring accurate data entry, managing correspondence, maintaining records and filing systems, and providing reliable information to customers while upholding the accuracy of our databases.

PRIMARY RESPONSIBILITIES

Receive, process, and schedule requests for residential/commercial service as appropriate.
Maintain regular and consistent communication with Technicians and customers.
Respond to customer requests and schedule timely service appointments.
Issue correspondence per predetermined schedule.
Review work orders for accuracy and completeness.
Ensure accuracy in information transfer and coding of documentation.
Track and provide progress report on the status work assignments.
Correspond and investigate with the Technicians and Utility organizations for any errors.
Ensure filing is accurate and updated correspondence is available as necessary in support of records integrity.
Multitask efficiently using several Windows applications simultaneously to verify customer information, determine the root cause of any issue and provide the proper resolution.
Participate as needed in special department projects and other duties as assigned by department leaders.
Identify areas of improvement based on the organization's strategic direction within areas of responsibility.
Maintain workload at optimal productivity levels to improve operational efficiency.
Perform Lakeside standard and quality reviews.
Adhere to established training processes and procedures to ensure compliance with the quality management system and consistency within the department.
EDUCATION AND EXPERIENCE REQUIREMENT

Must have obtained a post-secondary diploma in Business Administration or equivalent.
1-2 years of administrative and/or customer service experience.
Experience in office administration/office setting is an asset.
Must be well versed with working knowledge and experience with Microsoft Office Applications (Outlook, Excel, Teams etc.,).
SKILLS AND KNOWLEDGE

Strong attention to details with excellent problem-solving skills.
Excellent communication and interpersonal skills for engaging with all parties including the management, staff and clients.
Proven ability to manage multiple tasks, prioritize workloads, and meet deadlines in a fast-paced environment.
Flexibility to adapt to changing priorities as per company policies and procedures.
Ability to work as a team and independently with minimal supervision.
WORKING AT A LAKESIDE LOCATION

Flexibility is key; applicants must be open to working voluntary and mandatory extra hours and willing to work at a fast pace.
Extended periods of sitting
No travel
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

At Lakeside Gas Services, our belief is that diversity and inclusion are fundamental and integral part of its business innovation and growth.

We are committed to building diverse and inclusive teams within an equitable workplace for our staff to collaborate and bring their true selves to work. We also strive to provide an accessible candidate experience for our prospective staff with various abilities. Please let us know if you need any accommodations during the recruitment process. Lakeside continues to actively address and improve on issues of inequity and systemic bias to support our diverse talent, clients, and communities.

Job Types: Full-time, Permanent

Pay: $1+.50 per hour

Additional pay:

Overtime pay
Retention bonus
Benefits:

Casual dress
Company events
Dental care
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care
Flexible language requirement:

French not required
Schedule:

8 hour shift
Evening shift
Monday to Friday
Application question(s):

Are you willing to undergo a background check (criminal, professional and academic), in accordance with local law and regulations?
Are you willing to start at $1+.50 per hour with a compensation review after probation?
Are you a referral and/or related to a current Lakeside worker? If yes, please share the name.
This position is in Mississauga (L5T 2H7) and may be inaccessible by public transit. Do you have currently have a valid driver's license AND reliable/independent transportation?
Are you legally eligible to work in Canada and location specified in the job posting and, if applicable, hold a valid permit that allows you to fulfill the requirements of this role?
The shift hours for this position are every Mondays to Fridays from 11:30AM - 8:00PM (40 hrs./weekly). Can you commit to this shift?
Education:

Secondary School (preferred)
Experience:

administrative, customer service and/or call center: 1 year (preferred)
Work Location: In person Read more