Customer Service Officer -Nottingham
At The Co-operative Bank we’re proud to be different. We’re proud of our values and ethics, and our unique, customer-led Ethical Policy that shapes everything we do.
We put people at the heart of every decision we make and there’s never been a more important time for our Bank to stand up for the causes that matter most to our customers, colleagues and partner organisations.
Working in one of our branch offices is all about the customer experience, what our customers see, hear and feel and is not just simply a transaction. That’s why Moneyfacts have awarded us the ‘Branch Network of the Year’ several years running!
Join us and help us continue to make progress in environmental and societal change, all with the UK’s original ethical bank.
The role:
We have a great opportunity for anyone who is looking to kick-start or continue their career within the financial services industry. It doesn’t matter if you haven’t worked in a bank before, as you will benefit from our comprehensive training program and supportive environment. You will develop expertise in banking practices and gain a deep understanding of our customers, products and services.
We are looking for people with outstanding customer service skills, experience in a customer facing environment with a willingness to speak with customers however they chose to contact us. You’re motivated to succeed and want to thrive in a fast-paced and rewarding organisation.
What a typical day will look like:
Acting as the first point of contact for personal and business banking customers within the branch
Supporting customers across a variety of channels including in person, telephone and secure messages to address their needs
Cash management control
Working towards personal/team targets and objectives
Adhering to day to day regulatory and compliance requirements
Working as part of a team, sharing and identifying ways to improve the service provided by the branch
Participating in community outreach work and charity project.
Knowledge, skills and experience required:
Previous experience gained within a customer service environment including telephony experience is essential (knowledge of cash handling is desirable)
A passion for excellent customer service with a positive, enthusiastic and resilient approach
Proven success in achieving targets, objectives or deadlines (Essential)
Computer literate with the ability to navigate quickly and confidently around multiple systems whilst speaking to customers
Proficiency in assisting customers from diverse backgrounds, including vulnerable individuals.
The ability to work in a fast paced environment.
Apply Now
We put people at the heart of every decision we make and there’s never been a more important time for our Bank to stand up for the causes that matter most to our customers, colleagues and partner organisations.
Working in one of our branch offices is all about the customer experience, what our customers see, hear and feel and is not just simply a transaction. That’s why Moneyfacts have awarded us the ‘Branch Network of the Year’ several years running!
Join us and help us continue to make progress in environmental and societal change, all with the UK’s original ethical bank.
The role:
We have a great opportunity for anyone who is looking to kick-start or continue their career within the financial services industry. It doesn’t matter if you haven’t worked in a bank before, as you will benefit from our comprehensive training program and supportive environment. You will develop expertise in banking practices and gain a deep understanding of our customers, products and services.
We are looking for people with outstanding customer service skills, experience in a customer facing environment with a willingness to speak with customers however they chose to contact us. You’re motivated to succeed and want to thrive in a fast-paced and rewarding organisation.
What a typical day will look like:
Acting as the first point of contact for personal and business banking customers within the branch
Supporting customers across a variety of channels including in person, telephone and secure messages to address their needs
Cash management control
Working towards personal/team targets and objectives
Adhering to day to day regulatory and compliance requirements
Working as part of a team, sharing and identifying ways to improve the service provided by the branch
Participating in community outreach work and charity project.
Knowledge, skills and experience required:
Previous experience gained within a customer service environment including telephony experience is essential (knowledge of cash handling is desirable)
A passion for excellent customer service with a positive, enthusiastic and resilient approach
Proven success in achieving targets, objectives or deadlines (Essential)
Computer literate with the ability to navigate quickly and confidently around multiple systems whilst speaking to customers
Proficiency in assisting customers from diverse backgrounds, including vulnerable individuals.
The ability to work in a fast paced environment.