Customer Service Executive

We are looking for a passionate and customer-oriented Customer Service Executive to join our jewellery brand. In this role, you will be the first point of contact for our customers, providing exceptional service, handling inquiries, and ensuring a delightful shopping experience.

Key Responsibilities:

· Assist customers with product inquiries, orders, and complaints via phone, email, or chat

· Provide detailed information about jewellery products, materials, and care instructions

· Handle returns, exchanges, and warranty claims efficiently

· Maintain a strong product knowledge to offer personalized recommendations

· Coordinate with sales and inventory teams to ensure smooth customer interactions

· Resolve customer issues promptly and professionally, ensuring satisfaction

Requirements:

· Proven experience in customer service, preferably in the jewellery or luxury goods industry

· Strong communication and interpersonal skills

· Proficiency in MS Office and CRM tools (experience with jewellery-specific systems is a plus)

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Schedule:

Day shift
Work Location: In person

Speak with the employer
++1 +11662+371

 
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