Customer Service Executive

Job Title: Executive - Customer Service

Department: Nykaa Beauty E-com

Location: Mumbai

Company: Nykaa

Qualification: Graduation

About Nykaa:

Nykaa is India’s premier beauty and lifestyle e-commerce platform, renowned for its diverse range of products and exceptional customer experiences. We are looking for a dedicated and enthusiastic Executive - Customer Service to join our Beauty E-com team in Mumbai. If you have a passion for customer service and thrive in a dynamic environment, we would love to hear from you!

Key Responsibilities:

-Customer Interaction: Provide outstanding customer service through various channels, addressing inquiries and resolving issues promptly.

-Communication: Communicate effectively with customers, both verbally and in writing, to ensure a positive experience.

-Problem-Solving: Use strong problem-solving and decision-making skills to handle customer concerns and find solutions efficiently.

-Stress Management: Remain calm and composed under pressure, managing stressful situations with professionalism and empathy.

-Software Proficiency: Utilize customer service software and relevant tools to manage and track customer interactions and issues.

-Customer Focus: Maintain a customer-focused mindset, consistently striving to deliver exceptional service and enhance customer satisfaction.

Qualifications and Skills:

-Education: Graduation in any field.

-Experience: Proven experience in customer service or a related field.

-Communication: Excellent verbal and written communication skills.

-Problem-Solving: Strong problem-solving and decision-making abilities.

-Stress Management: Ability to handle stressful situations calmly and effectively.

-Technical Skills: Proficient in using customer service software and other relevant tools.

-Customer Focus: Commitment to delivering exceptional customer service with a positive attitude.

Why Join Nykaa?

-Be part of a leading beauty and lifestyle e-commerce company with a strong brand presence.

-Work in a vibrant and supportive environment that fosters professional growth.

-Enjoy a competitive salary and benefits package.

Nykaa is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Read more