Customer Service Executive
About the role: As a Customer Relations Executive at BLive, you will be responsible for driving online sales for our EV Tours. You need to have a good understanding of the tourism industry in Goa have a background in the Hospitality industry.
Your key deliverables are to:
• Driving sales conversion of inbound enquiries on EV tours Hotline and upselling.
• Driving Collaborations partnerships for OTA partners travel agents.
• CRM management
• Customer satisfaction management – Driving positive reviews and handling grievances.
• Influencer marketing
Key Skills:
• Experience in handling OTAs
• Excellent communication skills
• Fluent in English and Hindi
• Problem solving skills
You must have:
• Graduation preferably in Travel and Tourism/ Hospitality.
• 2-5 years’ experience in customer relations preferably in from front office or travel agency.
Location : North Goa
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Your key deliverables are to:
• Driving sales conversion of inbound enquiries on EV tours Hotline and upselling.
• Driving Collaborations partnerships for OTA partners travel agents.
• CRM management
• Customer satisfaction management – Driving positive reviews and handling grievances.
• Influencer marketing
Key Skills:
• Experience in handling OTAs
• Excellent communication skills
• Fluent in English and Hindi
• Problem solving skills
You must have:
• Graduation preferably in Travel and Tourism/ Hospitality.
• 2-5 years’ experience in customer relations preferably in from front office or travel agency.
Location : North Goa