Customer Service Executive
Customer Care Executive
REPORTS MANAGER
Customer Care Manager
DIRECT REPORTS IF ANY
None
JOB PURPOSE
To process applications and verify all documents submitted by the customer via outbound calls. Responsible for verifying documents and maintaining data. Ascertain the verification process as per client guidelines. Liaising with the client and network marketing companies for a smoother business flow.
ACCOUNTABILITIES
· Daily processing applications and updating the same in Excel and Database.
· Outbound calling to customers to verify their profile.
· Resolving customer queries.
· Co-ordinate with network marketing companies and clients with respect to different requirements.
· Preparing MIS reports on daily, weekly and monthly basis.
· Data Maintenance
· Coordinating with multiple stakeholders.
QUALIFICATION
· Any Graduate
JOB KNOWLEDGE, SKILLS EXPERIENCE
· Good communication skill
· Well versed with MS Office (especially MS Excel)
· Knowledge of MS Access would be added benefit
· Good overall computer knowledge
· Experience with 1 to 2 years
· Well versed with background verification profile if experienced
· Should have Customer Service experience.
Location: Malad, Mumbai Maharashtra
Job Type: Full-time
Salary: ₹20,000.00 - ₹25,000.00 per month
Schedule:
Day shift
Apply Now
REPORTS MANAGER
Customer Care Manager
DIRECT REPORTS IF ANY
None
JOB PURPOSE
To process applications and verify all documents submitted by the customer via outbound calls. Responsible for verifying documents and maintaining data. Ascertain the verification process as per client guidelines. Liaising with the client and network marketing companies for a smoother business flow.
ACCOUNTABILITIES
· Daily processing applications and updating the same in Excel and Database.
· Outbound calling to customers to verify their profile.
· Resolving customer queries.
· Co-ordinate with network marketing companies and clients with respect to different requirements.
· Preparing MIS reports on daily, weekly and monthly basis.
· Data Maintenance
· Coordinating with multiple stakeholders.
QUALIFICATION
· Any Graduate
JOB KNOWLEDGE, SKILLS EXPERIENCE
· Good communication skill
· Well versed with MS Office (especially MS Excel)
· Knowledge of MS Access would be added benefit
· Good overall computer knowledge
· Experience with 1 to 2 years
· Well versed with background verification profile if experienced
· Should have Customer Service experience.
Location: Malad, Mumbai Maharashtra
Job Type: Full-time
Salary: ₹20,000.00 - ₹25,000.00 per month
Schedule:
Day shift