Customer Service Executive-Loan Center
R
RG Labels and Stickers
Factory Worker
RG Labels and Stickers • New Delhi, Delhi • via WorkIndia.in
12 hours ago
₹10K–₹16K a month
Full–time
No Degree Mentioned
Apply on WorkIndia.in
Apply on Apna
Apply on Post Job
Job description
Salary Range : Rs. 10000 - Rs. 16000 , based on skills, experience, and interview performance
Educational Requirement : 10th Pass
Work Arrangement : Work From Office
Gender Preference : Both male and female can apply
Skills Requirement : No predefined skills necessary
Experience Requirement : Fresher
Location : Anand Parbat
Working Hours : 9:00 AM - 5:30 PM | Tuesday to Sunday
Additional...
Report this listing
IDFC FIRST Bank
Customer Service Executive-Loan Center
IDFC FIRST Bank • New Delhi, Delhi • via LinkedIn
18 hours ago
Full–time
No Degree Mentioned
Apply on LinkedIn
Apply on Call Center Jobs
Job description
Job Requirements
Job Title – Customer Service Executive
Place of work - Delhi
Business Unit - Retail Banking
Function - Customer Experience
Job Purpose
The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and also help as brand ambassadors for the company.
Responsibilities
Roles Responsibilities:
• Will be required to provide excellent customer service and to promote customer centricity in the organization by improving customer service experience, engaging customers and facilitating organic growth. Take ownership of customers issues and follow problems through to resolution.
• Set a clear mission of enhancing Service quality and deploy strategies focused towards that mission by keeping ahead of industry’s developments and apply best practices to areas of improvement.
• Develop service procedures, policies and standards. Analyze MIS and enhance productivity and keep accurate records and document customer service actions and discussions.
• Recruit, mentor and develop customer service resources and nurture an environment where they can excel through encouragement and empowerment.
• Adhere to and manage the approved budget. Maintain an orderly workflow according to priorities. Control resources and utilize assets to achieve qualitative and quantitative targets.
• The goal is to enhance Service quality and the level of Customer focus in the organization. Also, manage employee morale and engagement levels so that Capital First is able to provide best in class service to its customers to increase Customer satisfaction, loyalty and retention.
• Monitor Twitter, Facebook other relevant sites and actively participate in discussions across communities, social networks blogs.
• Explore business opportunities and faster resolution time with appropriate close looping.
• Liaising with various stakeholders in the organization to ensure that customer complaints are resolved quickly and effectively.
• Improving brand image on complaints and grievance handling mechanism.
Educational Qualifications
Graduate - Any
Experience
Minimum 0-2 years into Customer Service
Apply Now
RG Labels and Stickers
Factory Worker
RG Labels and Stickers • New Delhi, Delhi • via WorkIndia.in
12 hours ago
₹10K–₹16K a month
Full–time
No Degree Mentioned
Apply on WorkIndia.in
Apply on Apna
Apply on Post Job
Job description
Salary Range : Rs. 10000 - Rs. 16000 , based on skills, experience, and interview performance
Educational Requirement : 10th Pass
Work Arrangement : Work From Office
Gender Preference : Both male and female can apply
Skills Requirement : No predefined skills necessary
Experience Requirement : Fresher
Location : Anand Parbat
Working Hours : 9:00 AM - 5:30 PM | Tuesday to Sunday
Additional...
Report this listing
IDFC FIRST Bank
Customer Service Executive-Loan Center
IDFC FIRST Bank • New Delhi, Delhi • via LinkedIn
18 hours ago
Full–time
No Degree Mentioned
Apply on LinkedIn
Apply on Call Center Jobs
Job description
Job Requirements
Job Title – Customer Service Executive
Place of work - Delhi
Business Unit - Retail Banking
Function - Customer Experience
Job Purpose
The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and also help as brand ambassadors for the company.
Responsibilities
Roles Responsibilities:
• Will be required to provide excellent customer service and to promote customer centricity in the organization by improving customer service experience, engaging customers and facilitating organic growth. Take ownership of customers issues and follow problems through to resolution.
• Set a clear mission of enhancing Service quality and deploy strategies focused towards that mission by keeping ahead of industry’s developments and apply best practices to areas of improvement.
• Develop service procedures, policies and standards. Analyze MIS and enhance productivity and keep accurate records and document customer service actions and discussions.
• Recruit, mentor and develop customer service resources and nurture an environment where they can excel through encouragement and empowerment.
• Adhere to and manage the approved budget. Maintain an orderly workflow according to priorities. Control resources and utilize assets to achieve qualitative and quantitative targets.
• The goal is to enhance Service quality and the level of Customer focus in the organization. Also, manage employee morale and engagement levels so that Capital First is able to provide best in class service to its customers to increase Customer satisfaction, loyalty and retention.
• Monitor Twitter, Facebook other relevant sites and actively participate in discussions across communities, social networks blogs.
• Explore business opportunities and faster resolution time with appropriate close looping.
• Liaising with various stakeholders in the organization to ensure that customer complaints are resolved quickly and effectively.
• Improving brand image on complaints and grievance handling mechanism.
Educational Qualifications
Graduate - Any
Experience
Minimum 0-2 years into Customer Service