Customer Service Executive| GSC|s

Job description
Business: Payments Business Services

Open positions:1

Role Title: Customer Service Executive, GSC's

Global Career Band:8

Location: Hyderabad

Recruiter Name: Nisha Sharma

Why join us?

To undertake all complex processing within the section.
To ensure accuracy by correctly interpreting and taking action on the Payment Instructions.
An acceptable/agreed volume of work is handled contributing to the achievement of the sections performance targets
To ensure that tasks are prioritised, processed and completed in accordance with procedures
Common frauds/errors/irregular transactions are identified and appropriate action is taken in accordance with procedures
To ensure that a high level of awareness about Compliance, Money Laundering and other legal and regulatory requirements are maintained at all times
Knowledge and experience are shared with colleagues, providing assistance on referred/technical issues
To strictly follow the Health, Safety, Fire and Security instructions as laid down from time to time
To provide a high-quality service, in line with procedures and compliance guidelines.
The Opportunity:

Completion of the all tasks assigned by the line manager which includes clearing the mailbox, handle escalations ensuring processing of all the payments within the Cut offs.
A high level of awareness about compliance and money laundering is maintained at all times
Ensuring all end of day checks are duly completed.
The job involves financial and reputation risk so all the referrals should be sorted out within SLA
What you’ll do:

High speed and accuracy of complex processing to meet stringent cut-off times and minimize financial loss to the bank
Ensure error free and quality processing
Understanding critical documentation and interpreting information and risk involved
Good organizational skills, ability to handle work independently and thorough understanding of the job objectives
Generating case studies and sharing learning points
Requirements
What you will need to succeed in the role:

Graduation in any stream

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a+810cec0553a2d4bcb2a

(Or)

Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar.

https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”


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