Customer Service Coordinator

Our Ngaruawahia clinic is a brand-new, purpose-built clinic. It is a fast-paced and rewarding place to work and provides services to both companion animal and large animal clients. The Ngaruwahia clinic stocks farming products, a range of premium cat/dog food, production and companion animal health products and a range of pet accessories. This is a great opportunity to work with farmers, vets, pets, and their owners in a growing and thriving community.

The team is made up of 3 Vet Nurses, 2 Customer Service team members and 3 veterinarians.

About the role

This role is 8am – 5pm Monday to Friday based within our Ngaruawahia Clinic, with potential to join the Morrinsville Saturday morning roster +am – 12pm.

Responsibilities include:

Providing exceptional face to face customer service within our retail store.
Being the first port of call for all our clients over the phone.
Booking in companion animal and production animal farm calls.
Being an integral part of the day to day running of the clinic.
Ensuring the clinic is always clean and sparkling for our valued customers.
Liaising with and supporting vets and farmers.
Completing month end duties, inventory management and further administration duties. Read more