Customer Service Associate|Customer service | Inbound

Skill required: Query Management - Service Desk Voice Support

Designation: Management Level - Associate

Job Location: Mumbai

Qualifications: Any Graduation

Years of Experience: 1 to 3 years

About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 6++,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com


What would you do?
You will be aligned to our Financial Services, banking, Insurance, and Capital Market vertical which is focused on helping clients with their tax preparations, insurance coverage, and investment portfolios. You will be working as a part of Customer service - Inbound team which is accountable to handle customer enquiries and provide correct and relevant information, assist in complaints resolution, cross sell products and generate leads to ensure customers have access to information and support 24/
7. The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.

What are we looking for?


Problem-solving skills
Written and verbal communication
Roles and Responsibilities


In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
Your expected interactions are within your own team and direct supervisor
You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
The decisions that you make would impact your own work
You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
Please note that this role may require you to work in rotational shifts

Any Graduation
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