Customer Service |amp| Operations Delivery Manager

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in India and as such all normal working days must be carried out in India.

Join us as a Customer Service Operations Delivery Manager

We'll look to you to develop key projects and work closely with others to deliver strategic platform deployments
You’ll help to write business requirements or business cases to create appropriate documentation and translate business requirements into functional designs
This is an opportunity to manage relationships with internal and external stakeholders, allowing you to expand and develop your network
We're offering this role at associate level and you'll be working a flexible UK shift
What you'll do
Day-to-day, you’ll be providing your expertise on regulatory, system, process, product or customer proposition impacts on your operations. After analysing how changes to the operating model will impact procedures, you’ll then be making recommendations to our business.

You’ll be collaborating with colleagues across our bank, making sure that delivery is in line with operational requirements and is aligned to our customers' and business' needs.

Your responsibilities will include:

Supporting technology partners to drive system improvements and the resolution of defects and incidents
Assisting with the production of relevant policy-related reports and MI to make sure that our assurance and compliance objectives are met
Providing knowledge to the team to enable the design of architecture, business processes and technology and data solutions
Acting as an internal consultant to enable the delivery of effective standards, processes and controls
Delivering the management of key controls and helping with the maintenance of our business continuity plans
The skills you'll need
We'll need you to have supply chain management experience in a leadership role, alongside an understanding of best in class practices and processes and emerging supply chain thinking. As well as this, you'll have at least five years' experience and a postgraduate qualification.

Furthermore, you’ll have:

A good knowledge of operations, process management and products
The ability to develop business and technical architectures
A background in technology governance
An understanding of internal and external regulatory frameworks Read more