Customer Service Advisor

About Mystro :

Mystro is a Mumbai-based fintech that provides financial products and solutions. The company is a consumer-focused company and manages one of the popular mobile app-based products (bit.ly/mystroapp) in the name of Mystro app for providing Loans and affiliated products. The company provides loans to customers who are salaried, millennial and self-employed. We are working on some of the most disruptive technologies and processes and are always looking out for talent to join us in the journey of creating a brand of reckoning in the financial services space.

Day-to-day responsibilities include:

1. Person will be involved in handling reviewing the Credit applications received. Person will be required to make calls to Customers for reviewing the customer data, undertaking different steps, explaining them product features.

2- Person will be coordinating with product managers for setting up Product demo calls.
2. Updating Customer status and profile in the portal, keeping track of the customer feedback
3. Addressing customer queries by coordinating with other teams, Escalate issues if not resolved within allocated time period. Communicating issues with the product or accounts team for clarification related to loan accounts

4.Call prospective customers for promoting Credit and Tech products.
5. Recording all successful and unsuccessful attempts to close sales
6. Maintaining MIS as per the requirement, understanding of excel is a must.

Qualification - Graduate/ Post Graduate

Location : Mumbai

Job Types: Full-time, Regular / Permanent

Salary: ₹15,000.00 - ₹30,000.00 per month

Benefits:

Cell phone reimbursement
Schedule:

Day shift
Supplemental pay types:

Performance bonus
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