Customer Relationship Executive
Full job description
Job Description: Responsible for making Welcome Calls to the customers and informing all details about product Attending customer queries via calls or chat or mail as the process demands. Communicate customers with all important details about their loan account, duration, charges. Responsible for capturing feedback from the customers and their experience with our Sales rep. and his on-boarding experience. Responsible for categorising the feedback into categories and sub-categories to make it easily understandable to relevant stakeholders. Managing the inbound support for customers which would be both voice non-voice. Ensure that all interactions are first captured in the CRM. Ensure all customer queries are properly answered and resolved, within SLA. Ensure that all communication channels are managed with protocol and timelines
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Health insurance
Provident Fund
Schedule:
Day shift
Supplemental Pay:
Performance bonus
Language:
English (Preferred)
Work Location: In person
Speak with the employer
++1-XXXXXXXXXX
Apply Now
Job Description: Responsible for making Welcome Calls to the customers and informing all details about product Attending customer queries via calls or chat or mail as the process demands. Communicate customers with all important details about their loan account, duration, charges. Responsible for capturing feedback from the customers and their experience with our Sales rep. and his on-boarding experience. Responsible for categorising the feedback into categories and sub-categories to make it easily understandable to relevant stakeholders. Managing the inbound support for customers which would be both voice non-voice. Ensure that all interactions are first captured in the CRM. Ensure all customer queries are properly answered and resolved, within SLA. Ensure that all communication channels are managed with protocol and timelines
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Health insurance
Provident Fund
Schedule:
Day shift
Supplemental Pay:
Performance bonus
Language:
English (Preferred)
Work Location: In person
Speak with the employer
++1-XXXXXXXXXX