Customer Journey Mapping

Comprehend existing business operational activities of the clients across various industries
Identify the customer needs expectation
Understand project specifications user psychology
Create personas through user research data
Be a custodian of customer roadmap journey
Analyze user volumes, feedback performance metric indices metrics
Ability to execute visual information into structured visuals
Guide, mentor collaborate with cross functional teams
Should have great experience working in Data Analytics
A self-starter with analytical skills, attention to detail, problem-solving and decision-making abilities
Ability to derive insights from data and build an actionable strategy based on analysis


Job Qualifications:

8-11 years of work experience in customer experience design consultancy
Compulsive problem-solver with excellent visualization skills
Should be efficient in creating user requirement specifications, persona creation, storyboarding, scenarios, and flowcharts
Proficient with design tools
Should have an eye for attention to detail
Excellent prioritization communication skills
Experience in digital product management is a plus
Should showcase lateral thinking be able to empathize with customers