Customer Experience Executive - (S)

Key Responsibilities -

● Attend and manage non-sales inbound calls.

● Resolve issues or escalate to relevant teams (Ops, Sales, CX, and Tech).

● Assist with booking changes, payment queries, and property information.

● Update all customer interactions accurately in the CRM.

● Follow up on open tickets until closure.

● Maintain a professional, empathetic, solution-driven approach.

● Collect customer feedback and ensure service quality.

● Attend and manage non-sales inbound calls.

● Resolve issues or escalate to relevant teams (Ops, Sales, CX, and Tech).

● Assist with booking changes, payment queries, and property information.

● Update all customer interactions accurately in the CRM.

● Follow up on open tickets until closure.

● Maintain a professional, empathetic, solution-driven approach.

● Collect customer feedback and ensure service quality.

Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Schedule:

Day shift
Experience:

Customer support: 3 years (Required)
Inbound voice: 2 years (Required)
Teleperformance: 2 years (Required)
Work Location: In person