Customer Care Executive
Responsibilities:
• Interact with clients via various channels, including phone, email, chat, or in-person, to address their inquiries, concerns, and requests.
• Provide timely and accurate information to clients regarding products, services, and policies.
• Investigate and resolve client issues, complaints, or escalations in a professional and efficient manner.
• Collaborate with other departments to find solutions and ensure customer satisfaction.
• Develop a deep understanding of the company's products or services to assist clients effectively and stay updated on product changes, updates, and new features.
• Ensure that customer interactions align with company policies, values, and service standards.
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Schedule:
• Day shift
Education:
• Higher Secondary(12th Pass) (Preferred)
Experience:
• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)
Language:
• Hindi (Preferred)
• English (Preferred)
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• Interact with clients via various channels, including phone, email, chat, or in-person, to address their inquiries, concerns, and requests.
• Provide timely and accurate information to clients regarding products, services, and policies.
• Investigate and resolve client issues, complaints, or escalations in a professional and efficient manner.
• Collaborate with other departments to find solutions and ensure customer satisfaction.
• Develop a deep understanding of the company's products or services to assist clients effectively and stay updated on product changes, updates, and new features.
• Ensure that customer interactions align with company policies, values, and service standards.
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Schedule:
• Day shift
Education:
• Higher Secondary(12th Pass) (Preferred)
Experience:
• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)
Language:
• Hindi (Preferred)
• English (Preferred)