Customer Care Executive
MrMed is looking for Support Executives to assist our customers in order fulfillment and post‑order support over telephone/ chat channels.
Location: T Nagar Chennai (Only work from office role)
Age Criteria: 20 to 2+ years
Responsibilities:
- Handling customers’ query on products or the company via phone calls and chat channels, and making follow‑up outbound calls
- Single point of contact for order tracking, communication with logistics partners and post sales support to customers
- Resolving pre-dispatch issues of the customers - dispatch delay, product non-availability
- Resolving post-dispatch issues of customers - delivery status, order tracking, cancellations, returns and refunds
- Checking delivery status and coordinate with delivery partners regarding escalations and on-time delivery
- Developing and sustaining solid relationships with customers to encourage repeat purchases
- Escalating issues to team leads and persistent issues directly to senior management
Desired Profile:
· Bachelor’s degree in any field.
· 6 months to 2 years experience in customer support
· Excellent communication skills in English and Tamil
· Should possess a temperament for handling customers with care
Job Types: Full-time, Regular / Permanent, Fresher
Salary: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Provident Fund
Schedule:
Day shift
Evening shift
Ability to commute/relocate:
T Nagar, Chennai - 600017, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
Do you currently live in Chennai? YES OR NO? (Please apply only if you are live in Chennai currently. Other cities applications will not be accepted)
Experience:
customer support: 1 year (Preferred)
work: 1 year (Preferred)
Language:
English fluently (Required)
Hindi (Preferred)
Work Location: One location
Speak with the employer
++1-XXXXXXXXXX
Application Deadline: 25/05/2024
Apply Now
Location: T Nagar Chennai (Only work from office role)
Age Criteria: 20 to 2+ years
Responsibilities:
- Handling customers’ query on products or the company via phone calls and chat channels, and making follow‑up outbound calls
- Single point of contact for order tracking, communication with logistics partners and post sales support to customers
- Resolving pre-dispatch issues of the customers - dispatch delay, product non-availability
- Resolving post-dispatch issues of customers - delivery status, order tracking, cancellations, returns and refunds
- Checking delivery status and coordinate with delivery partners regarding escalations and on-time delivery
- Developing and sustaining solid relationships with customers to encourage repeat purchases
- Escalating issues to team leads and persistent issues directly to senior management
Desired Profile:
· Bachelor’s degree in any field.
· 6 months to 2 years experience in customer support
· Excellent communication skills in English and Tamil
· Should possess a temperament for handling customers with care
Job Types: Full-time, Regular / Permanent, Fresher
Salary: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Provident Fund
Schedule:
Day shift
Evening shift
Ability to commute/relocate:
T Nagar, Chennai - 600017, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
Do you currently live in Chennai? YES OR NO? (Please apply only if you are live in Chennai currently. Other cities applications will not be accepted)
Experience:
customer support: 1 year (Preferred)
work: 1 year (Preferred)
Language:
English fluently (Required)
Hindi (Preferred)
Work Location: One location
Speak with the employer
++1-XXXXXXXXXX
Application Deadline: 25/05/2024