Customer care Executive

In this role, you will work closely with the sales and marketing teams. This is a target-driven role that will contribute to new business revenue for the company. The marketing team will run lead generation campaigns and the leads will be passed to the caller/sales team for conversions.

Responsibilities

• Efficient calling. Ensure all leads are called and attended to within the shortest span of time.

• Understand all the leads’ needs, problems or wants.

• Responsible for providing Quality and Effective services to the customer.

• To meet and engage with HNI and other customers and focus on repeat buys

• Follow up in a precise and systematic manner with hot leads.

• Responsible for overall operations and management of clinic.

• Minimize lead leakages.

• Prepare and present reports on the statuses of the calls.

• Attend sales educational events and seminars.

• Develop and maintain the leads database.

• Market research and testing in new and growing markets.

Customer care executive requirements and qualifications

• 2 years of experience working as a Sales Executive or similar role.

• Softspoken, Excellent communication oral skills. Fluency in English, Hindi.

• Quick learner, Team player.

• Good knowledge of telemarketing.

• Can do attitude and pleasing personality