Customer Care Executive

Handling Calls and emails
Resolve customer complaints via phone, email, mail, or social media
Monitoring customer feedback websites
Handling queries raised on social media platforms
Daily tracking and follow up of customer feedback reports
Handling customer queries on WhatsApp
Handling offline orders through different sources
Coordinate with internal teams to ensure proper customer service is being delivered
Requirements :

Should be available for full time (in-office)
Candidate should have good communication skills
Fluent in English (spoken and written)
Should be experienced in handling customer queries and relevant skills and interest
Should be able to work in shifts
Should have basic computer skills
Strong phone contact handling skills and active listening
Ability to multitask, prioritize and manage time effectively
Should be a graduate in any field
Job Type: Full-time

Salary: ₹20,000.00 - ₹24,000.00 per month

Schedule:

Rotational shift
Ability to commute/relocate:

Mumbai - 400072, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

Customer service: 1 year (Preferred)
Language:

English (Required)