Customer Care Executive

Position: Customer Care Executive/Associate Care Executive Location: Jaipur Experience: Undergraduate/12th Pass ABOUT THE ROLE: What you'll do at Quess: • Place phone calls to associates for Outbound from our computerized directory • Perform script (with necessary adjustments) to ensure consistency of onboarding program. • Ability to receive calls with basic hospitality and resolve associates query. • Answer potential associates' questions about Joining and onboarding. • Track associates on completing joining formalities and get Onboarding completed daily. • Maintain computer, telephone and other equipment. • Having eye for an error in identifying and verifying basic documents. • Train other Onboarding Executive when required • Communicate any problems, concerns or questions to supervisory staff • Refer associates complaints to supervisor for quality control. • Communicate respectfully and politely with associates at all times. What we are looking for: • Under Graduate/Graduation. • Excellent phone manner and articulation. • Basic Excel Knowledge • Ability to type minimum 20 WPM (words per minute) • Ability to send and respond mails. • Basic computer handling skills. • Should be able to read, write and communicate well in English and Hindi