Customer Care Associates |UK Voice Process| for Cochin location

Customer Care Associates (UK Voice Process) for Cochin location
Open BPO Full-Time

Post Date:May 25, 2024
Last Date:Jun 18, 2024
Location:Cochin
Experience:Any Fresher or Experience candidate.
Vacancy:6
Gender Preference:ANY
Salary:20kpm
Description
A leading BPO is looking for:


Position: Customer Care Associates (UK Voice Process)

Posting: Cochin, Kerala

No. of positions: 6

Education: +2 and above

Experience: Any Fresher or Experience candidate.

Language: Must have Excellent communication skill in English. Must have to understand and communicate in UK accent English.

Salary- Up to 20kpm

Saturday and Sunday off

Indian holidays are not applicable

Only UK bank holidays are applicable


Key responsibilities:


Handling telephone email enquiries from UK residents
Resolving customer questions and billing queries over the phone/email from UK residents
Managing residential debts across our utility schemes and negotiating repayment plans.
Generating issuing utility usage bills to UK residents as per our contractual arrangement with the client.
Setting up new customer accounts from new site activation and day to day tenancy
changes – followed up with issuing Introduction letters, Welcome Packs D/D mandates and billing.

Processing of bank transfer payments onto customer accounts

Key Skills and Competences:


Essential:


Excellent telephone manner
Experience handling telephone enquiries from clients
Experience in client account management
Excellent communication skills, both verbal and written
Able to resolve queries and disputes with clients and suppliers
Excellent presentation and interpersonal skills with good attention to detail


Desirable:


Previous experience working with utility suppliers
Experience of working with multi-site accounts

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