Customer Care Associate|Delhi|
Job Description
Job Description:
• Personal Grooming
• Display of fresh stock as per plan (planogram).
• Recovery, replenishment and display of merchandise from trial rooms, RBI, cash points, and customer service desk.
• Checking whether all merchandise has price tags and security tags.
• Upkeep of the section – cleanliness, removing cartons and packets.
• Knowledge of the day's targets and previous day's store and section achievement.
• Knowledge of in - store schemes, promotions and events.
Visual Merchandising
• Color blocking, size blocking
• Ticketing, Signages and size stickering in consultation with the Unit VM Head.
• Changing focal points and displays with UVM on a regular basis.
Selling
• Greeting and Attending customers.
• Maintain database of important and regular customers.
• Suggestive selling, Cross Selling and Add – on sales
• Knowledge of slow movers, fast movers
• Taking Customer requirement.
Product Knowledge
• Knowledge of the Fabrics, Brands, Styles, Sizes in one's section.
• Knowledge of the size and style availability of merchandise.
• Knowledge of the new product launches in the store.
• Knowledge of current market trends and competitors in same categories. Knowledge of alternative outlets that sell the same categories.
Stocks
• Taking proper care of merchandise.
• All merchandise should have security tags and price tags.
• No merchandise on display for the customer should be defective or damaged.
• Global Counts
• Perpetual inventory Count System.
Security / Vigilance
• Ensuring that all merchandise is tagged (soft tag/hard tag).
• Vigilant against pilferage, shop lifting etc.
Feedback to Supervisor
• Slow movers and fast movers of the section.
• Feedback of customers regarding merchandise (quality, style, brand) store, facilities, conveniences etc.
Requirements
Criteria- Jobrole - Picking, Loading un-loading of grocery products. Net Take Home Qualification - 10th Passed. Can read understand the grocery products name. Net Take Home - Rs.12700/-. Attendance Bonus - Rs.500/- on 26 days duty. Rotational Shift Timing - 10am to 7pm / 2pm to 11pm. Age - 18yrs. to 30yrs
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Job Description:
• Personal Grooming
• Display of fresh stock as per plan (planogram).
• Recovery, replenishment and display of merchandise from trial rooms, RBI, cash points, and customer service desk.
• Checking whether all merchandise has price tags and security tags.
• Upkeep of the section – cleanliness, removing cartons and packets.
• Knowledge of the day's targets and previous day's store and section achievement.
• Knowledge of in - store schemes, promotions and events.
Visual Merchandising
• Color blocking, size blocking
• Ticketing, Signages and size stickering in consultation with the Unit VM Head.
• Changing focal points and displays with UVM on a regular basis.
Selling
• Greeting and Attending customers.
• Maintain database of important and regular customers.
• Suggestive selling, Cross Selling and Add – on sales
• Knowledge of slow movers, fast movers
• Taking Customer requirement.
Product Knowledge
• Knowledge of the Fabrics, Brands, Styles, Sizes in one's section.
• Knowledge of the size and style availability of merchandise.
• Knowledge of the new product launches in the store.
• Knowledge of current market trends and competitors in same categories. Knowledge of alternative outlets that sell the same categories.
Stocks
• Taking proper care of merchandise.
• All merchandise should have security tags and price tags.
• No merchandise on display for the customer should be defective or damaged.
• Global Counts
• Perpetual inventory Count System.
Security / Vigilance
• Ensuring that all merchandise is tagged (soft tag/hard tag).
• Vigilant against pilferage, shop lifting etc.
Feedback to Supervisor
• Slow movers and fast movers of the section.
• Feedback of customers regarding merchandise (quality, style, brand) store, facilities, conveniences etc.
Requirements
Criteria- Jobrole - Picking, Loading un-loading of grocery products. Net Take Home Qualification - 10th Passed. Can read understand the grocery products name. Net Take Home - Rs.12700/-. Attendance Bonus - Rs.500/- on 26 days duty. Rotational Shift Timing - 10am to 7pm / 2pm to 11pm. Age - 18yrs. to 30yrs