Contact Center Analytics Manager

Techimply


Tele-Caller Executive
Techimply • Ahmedabad, Gujarat • via LinkedIn
18 hours ago
Full–time
No Degree Mentioned
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Job description
Position: Tele-Caller

Experience: Minimum 1-2 Years

Salary: ₹12,000 - ₹20,000 per month

About Techimply:

Techimply is a leading data-driven platform connecting businesses with top-tier Business Software and IT consulting firms. We're dedicated to helping companies find the perfect match for their unique needs, streamlining the decision-making process and driving successful partnerships.

Responsibilities:
• Make outbound calls to potential clients, gathering accurate information and data to identify their specific software and IT needs.
• Meticulously maintain and update our client database, ensuring accuracy and efficiency for future interactions.
• Draft professional emails and correspondence to engage with potential clients and provide them with valuable information.
• Be the first line of contact for customer inquiries, addressing their needs and resolving issues with expertise and empathy, via phone and email.
• Proactively follow up with potential clients to nurture relationships and drive conversions.
• Consistently strive to achieve or exceed your sales targets, contributing to the overall success of the team.

The Ideal Candidate:
• Minimum 1 year of experience in a telemarketing or customer service role.
• Boasts exceptional communication skills with fluency in English, both written and verbal.
• Thrives in a collaborative environment while also demonstrating the ability to work independently.
• Has a proven track record of making a high volume of calls daily and efficiently converting leads.
• Demonstrates strong proficiency in Microsoft Office Suite, including Excel.
• Possesses exceptional problem-solving skills and the ability to remain calm and collected under pressure.
• Is a motivated and results-oriented individual with a passion for exceeding customer expectations.
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beBee Careers


Contact Center Analytics Manager
beBee Careers • Ahmedabad, Gujarat • via Jobs Trabajo.org
12 hours ago
Full–time
Apply on Jobs Trabajo.org
Job description
• *Job Overview**

We are seeking a highly skilled Contact Center Analytics Manager to lead our team of analysts. As a key member of our organization, you will be responsible for producing client-required reports and performance reviews, as well as gathering, analyzing, and interpreting contact center data.
• *Responsibilities**
• Leading an analytics team focused on contact center performance.
• Producing client-required reports and performance reviews.
• Gathering, analyzing, and interpreting contact center data.
• Preparing and presenting reports and dashboards.
• Using tools like SQL, SSRS, and potentially PowerBI or OpenSearch.
• Identifying opportunities for improvement in contact center operations.
• Analyzing process inefficiencies and developing solutions.
• Leading and coaching team members.
• Contributing to performance appraisals and training.
• *Requirements**
• Bachelor's degree in any related field preferred.
• 4+ years in business intelligence or data analysis.
• Contact center analytics experience is highly desired.
• 4+ years of advanced Excel experience.
• 2+ years of SQL and SSRS report writing.
• 2+ years of experience with R2/Python, VBA, and shell scripting.
• 2+ years of experience with Business Intelligence tools.
• *Desirable Skills**
• Strong analytical and problem-solving skills.
• Proficiency in SQL, SSRS, and data analysis tools.
• Experience with statistical tools Read more