Collec| Mgr Recoveries|Unsecured
Receivable Management (Weightage 75%) Portfolio Define and review collection strategies for the portfolio managed Achieve the monthly and annual recovery numbers as per targets set.
Grow the ROR (recovery rate) percentage of portfolio as per target given on a monthly basis.
Achieve the set benchmark on fresh pool conversions Mark lien and force hold for all eligible accounts and track progress Receipt Cut Count, Settlement Raised count achieved as per targets published.
Refer Score Card Settlements Track Settlement approvals and Conversions Track broken settlements and its conversions Settlement process involving issue of settlement letters to be in line with approvals received Vendor Management (Weightage 10%) Maintain professional relationship with the vendor Ensure compliance from the vendors on laid down processes.
Adherence of the Banks Code of Conduct by vendor staff.
Improve collection efficiency and maximise recoveries.
Ensure the ACR levels maintained accordance to portfolio volumes Account level review completed and required trails captured Vendor rationalisation to be tracked and appropriate decisions taken to continue/weed out with prudence HHT Effective deployment and usage of Handheld terminals to all the field staff Allocation upload is completed in each of the HHT deployed for the vendor Usage of HHT monitored, unused/under repair units tracked and appropriate measures taken to reactivate the usage Adherence to the HHT usage policy of the Bank Lost HHT to be reported on time and required formalities completed as per guidelines.
Grow the ROR (recovery rate) percentage of portfolio as per target given on a monthly basis.
Achieve the set benchmark on fresh pool conversions Mark lien and force hold for all eligible accounts and track progress Receipt Cut Count, Settlement Raised count achieved as per targets published.
Refer Score Card Settlements Track Settlement approvals and Conversions Track broken settlements and its conversions Settlement process involving issue of settlement letters to be in line with approvals received Vendor Management (Weightage 10%) Maintain professional relationship with the vendor Ensure compliance from the vendors on laid down processes.
Adherence of the Banks Code of Conduct by vendor staff.
Improve collection efficiency and maximise recoveries.
Ensure the ACR levels maintained accordance to portfolio volumes Account level review completed and required trails captured Vendor rationalisation to be tracked and appropriate decisions taken to continue/weed out with prudence HHT Effective deployment and usage of Handheld terminals to all the field staff Allocation upload is completed in each of the HHT deployed for the vendor Usage of HHT monitored, unused/under repair units tracked and appropriate measures taken to reactivate the usage Adherence to the HHT usage policy of the Bank Lost HHT to be reported on time and required formalities completed as per guidelines.