Client Services Representative

Location
Melbourne VIC
 
Full job description
Posted:

16/07/2025
Closing Date:

31/07/2025
Job Type:

Casual
Location:

Melbourne - Northern Region
Job Category:

Client Services Support
Great People. Great Careers. Excellent Healthcare

DPV Health is a leading healthcare service provider delivering a wide variety of clinical, community health and wellbeing services across Melbourne’s northern growth corridor. DPV Health has been awarded the Premier’s Primary Healthcare Service of the Year in 2023 2024.

Our People are the foundation of DPV Health; they are what make our organisation thrive and the ones who create meaningful change in people's lives. Over 700 professionals support and deliver excellent health care to our community at DPV Health. We are always looking for passionate, driven, great people to join our team and make a lasting impact. That is why we foster a workplace culture that is as rewarding as it is inclusive. We are committed to supporting Our People to lead fulfilling lives, no matter who they are, or where they are from - or where they are going.

Our workplace culture is committed to DPV Health values and celebrates workforce diversity reinforcing the positive approach we have to the way people contribute, communicate, engage and interact. Our People deserve to feel empowered and supported as they pursue their professional goals, learn new skills, and achieve meaningful milestones in their work. At DPV Health, we foster an environment that promotes greater growth, innovation, and collaboration, so you can feel elevated every day.

Our employee benefits, connect, recognise, and support Our People, acknowledging and valuing everyday contributions to the success and culture at DPV Health. We strive to ensure that Our People thrive at work and in all personal and professional pursuits. We invest in Our People, proudly offering a diverse range of opportunities including knowledge sharing, ongoing learning and development, leadership development, connectedness, and celebration; these are key pillars in our culture.


Job Description
A little about the role

We are recruiting a casual Client Services Representative to work on our busy call centre. You will ensure smooth service delivery as the first point of contact. Service must be delivered in a professional, proficient and caring manner to staff members and clients of DPV Health.

The Client Services Representative Team Member will take calls for Allied Health, Dental services and general enquiries. As the first point of contact for DPV clients you will be responsible for handling a high volume of incoming calls in a professional and efficient manner. You will be required to book, cancel and reschedule appointments and handle general enquiry questions.

This position is three days a week Monday, Wednesday and Friday 8.00-16.30 however you may be required to work on other days if there are staff shortages.

Desired Skills and Experience
About you

Applicants must have significant customer service call centre experience, a high level of competency in Microsoft Office Products and highly developed communication and problem-solving skills to manage complex enquiries. Knowledge of Titanium and Trakcare a bonus. Arabic speaking desired but not essential. Your ability to adapt to new information technology systems as well as your ability to relate well with clients and staff will be highly valuable for this position.

The DPV Health Way

The health and wellbeing of our people is at the core of our employee and client experience. All perks are curated with care, allowing you to thrive at work and in all personal and professional pursuits. Knowledge sharing, ongoing learning and development, engagement and recognition are key pillars in our culture and values.

Work-Life Balance – we understand that work-life balance is important and accommodate flexibility for team members wherever possible.
Health and Wellbeing – we promote health and wellbeing for our people, just like we would for the communities we serve. We provide flu vaccinations on site and free, confidential counselling services are available just to name a few.
Professional Development – with access to modern, digital eLearning you’ll have flexibility of course timing with access to shorter, more customized content. Accompanied by face to face training, your continual professional development is always top of our priority list.

The fine print

Applications close 31st July 2025
Successful candidates will be required to undergo a National Police Check, International Police Check (if applicable) and hold a valid WWCC
Full driver license and travel between sites may be required

If you have any questions, please contact Julianne Zylstra – Program Access Manger julianne.zylstra@dpvhealth.org.au

If this role sounds like you, we would love to hear from you.

DPV Health is committed to Equal Opportunity, ethical practice and the principles of cultural diversity and social inclusion.

We're proud to be Circle Back Initiative Employer and we commit to respond to every applicant. While we're reviewing your application, get to know us by visiting our website and on social media to #DiscoverDPVHealth

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