Client Services Representative - International Process - BPO

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Abhishek JP


Senior Manager - Process Excellence/Process Improvement/Blackbelt - BPO
Abhishek JP • Mumbai, Maharashtra • via IIM Jobs
Full–time
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Job description
Senior Manager - Process Excellence/Process Improvement/Blackbelt - BPO

Purpose of the role :

- Responsible for Strategizing, conceptualizing implementing Strategic quality framework improvement projects that supports consistent delivery of client metrics value to business.

- Responsible for managing onshore quality team for diverse businesses from Offshore location.

- Champion customer ...
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Interactive Brokers


Client Services Representative - International Process - BPO
Interactive Brokers • Mumbai, Maharashtra • via Glassdoor
1+ days ago
Full–time
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Job description
Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Interactive Brokers, India is looking for professionals having experience in international BPO with strong communication abilities.

Job Responsibility:
• Respond to retail and professional clients' inquiries via inbound calls, email, and online chat
• Obtain a thorough knowledge of products offered by IB on various global exchanges
• Assist clients with opening and funding accounts
• Show clients how to use different features of the Trader Workstation
• Explain margin requirements to clients
• Investigate trade issues and order executions
• Knowledge of securities regulations impact on customers

Qualifications:
• Experience: 2+ years of Client services experience in the International BPO industry
• Education: University degree (Bachelors) required
• High level of MS Excel skills required
• Language skills: Fluent English
• Good quantitative/analytical skills
• Excellent oral/written communication skills are required.

Company Benefits Perks:
• Competitive salary package.
• Performance-based annual bonus (cash and stocks).
• Group Medical Life Insurance.
• Modern offices with free amenities fully stocked cafeterias.
• Monthly food card company-paid snacks.
• Hardship/shift allowance with company-provided pickup drop facility*
• Attractive employee referral bonus.
• Frequent company-sponsored team-building events and outings. Read more