Client Relationship Executive

As a Client Service Executive, you will be responsible for maintaining strong relationships with clients, addressing their inquiries, and ensuring their satisfaction with our products or services. Your role will involve effective communication, problem-solving, and proactive engagement with clients to understand their needs and concerns. You will collaborate closely with internal teams to ensure timely resolution of client issues and strive to enhance the overall client experience.


Key Responsibilities:


Client Relationship Management:


Build and maintain strong relationships with clients by understanding their business needs and objectives.

Serve as the primary point of contact for client inquiries, requests, and escalations.

Regularly engage with clients to gather feedback, address concerns, and identify opportunities for improvement.

Communication and Coordination:


Effectively communicate with clients via phone, email, and in-person meetings to provide assistance and updates.

Coordinate with internal teams such as sales, marketing, and technical support to ensure seamless communication and resolution of client issues.

Provide timely updates to clients regarding product launches, updates, and relevant company news.

Issue Resolution:


Proactively identify and address client issues or concerns, ensuring timely resolution and customer satisfaction.

Troubleshoot technical issues or product/service-related problems, collaborating with internal teams as necessary.

Document client interactions, issues, and resolutions in the CRM system for future reference and analysis.

Client Training and Support:


Provide training and support to clients on how to use our products or services effectively.

Educate clients on new features, functionalities, and best practices to optimize their experience and maximize value.

Client Feedback and Analysis:


Gather feedback from clients on their experience with our products or services, and relay insights to relevant internal teams.

Analyze client feedback and data to identify trends, patterns, and areas for improvement.

Collaborate with cross-functional teams to implement strategies for enhancing the client experience and driving customer satisfaction.

Role: Customer Success Associate
Industry Type: Engineering Construction
Department: Customer Success, Service Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success
Education
UG: Any Graduate Read more