Chat Process Executive

 Provide prompt, professional, and friendly responses to customer inquiries via email,

live chat, and web-based contact forms.

 Accurately diagnose customer issues and provide appropriate solutions or alternatives.

 Maintain thorough and accurate records of customer interactions using our CRM or

ticketing system.

 Customer Support Representative specializing in email, chat, and web-based support

 Ensure follow-ups are conducted in a timely manner until resolution is achieved.

 Identify recurring issues and contribute to the creation of FAQs, knowledge base

articles, and support documentation.

 Meet or exceed KPIs related to response time, resolution time, and customer

satisfaction.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

Day shift
Night shift
Rotational shift
UK shift
US shift
Application Question(s):

immediate joiner having experience in customer support even fresher can apply will god communication skills and ready for rotational shift . for night shift cab services will be provided , 5 days working
Education:

Higher Secondary(12th Pass) (Required)
Experience:

Customer service: 1 year (Required)
Language:

Hindi, English (Required)
Location:

Powai, Mumbai, Maharashtra (Required)
Shift availability:

Day Shift (Required)
Night Shift (Required)
Overnight Shift (Required)
Work Location: In person