Care Navigator - Bank
Salary: £12.60per hour
Location – Litherland Hub
What will you be doing
Provide care navigation call handling duties on behalf of the PC24 practices, in line with PC24 processes and procedures.
Ensure through effective communication that all calls are directed to the most appropriate clinician and/or service, identify and escalate any emergency callers to appropriate ambulance services.
Provide support to the wider primary Care team and action and follow up calls to other services as required.
Provide operational support to the onsite practice team and clinical team.
Record all essential information in a concise and accurate manner using EMIS Web system processes.
Liaise with other services to request any instructions given by the clinical team, ensure all information logged.
Respond to circumstances with a positive and flexible approach.
Understand local referral arrangements/pathways for holistic support from a wide range of sectors.
Ensure patient confidentiality at all times
Be familiar with and adhere to PC24 Standard Operating Procedures.
Be patient focused, ability to show patience, empathy and compassion via the telephone.
What do I need
Excellent verbal and written communication skills.
Flexibility to work as a team and independently.
Great IT skills including all Microsoft package
Experience of EMIS is essential
Experience of working in Primary Care practice
Previous experience in a call handling position
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Location – Litherland Hub
What will you be doing
Provide care navigation call handling duties on behalf of the PC24 practices, in line with PC24 processes and procedures.
Ensure through effective communication that all calls are directed to the most appropriate clinician and/or service, identify and escalate any emergency callers to appropriate ambulance services.
Provide support to the wider primary Care team and action and follow up calls to other services as required.
Provide operational support to the onsite practice team and clinical team.
Record all essential information in a concise and accurate manner using EMIS Web system processes.
Liaise with other services to request any instructions given by the clinical team, ensure all information logged.
Respond to circumstances with a positive and flexible approach.
Understand local referral arrangements/pathways for holistic support from a wide range of sectors.
Ensure patient confidentiality at all times
Be familiar with and adhere to PC24 Standard Operating Procedures.
Be patient focused, ability to show patience, empathy and compassion via the telephone.
What do I need
Excellent verbal and written communication skills.
Flexibility to work as a team and independently.
Great IT skills including all Microsoft package
Experience of EMIS is essential
Experience of working in Primary Care practice
Previous experience in a call handling position