Call Quality Analyst
QA Trainer
Quality Assurance Analyst (QA) Is Responsible For Assessing The Quality Of The Performance Of Our Call Center Associates Who Deal With Our Existing And Potential Customer.
The QA Will Monitor Inbound And Outbound Call And Emails Responses To Assess Associates Demeanor, Technical Accuracy, Customer Service Performance, And Conformity To Company Policies And Procedures
Solid Time Management Skills
Must Be Self-Motivator And Self-Starter;
2-3 Years Call Center Experience If Collection The Good For Us
Excellent Verbal, Written And Interpersonal Communication Skills
Coordinates And Facilitates Call Calibration Sessions For Call Center Staff
Prepares And Analyzes Internal And External Quality Reports For Management Staff Review,
Apply Now
Quality Assurance Analyst (QA) Is Responsible For Assessing The Quality Of The Performance Of Our Call Center Associates Who Deal With Our Existing And Potential Customer.
The QA Will Monitor Inbound And Outbound Call And Emails Responses To Assess Associates Demeanor, Technical Accuracy, Customer Service Performance, And Conformity To Company Policies And Procedures
Solid Time Management Skills
Must Be Self-Motivator And Self-Starter;
2-3 Years Call Center Experience If Collection The Good For Us
Excellent Verbal, Written And Interpersonal Communication Skills
Coordinates And Facilitates Call Calibration Sessions For Call Center Staff
Prepares And Analyzes Internal And External Quality Reports For Management Staff Review,