Call Center Operation Management Training

Roles Responsibilities :

• Coordination with Kia India Call Centre for complaint registration and resolution processes (Inbound)

• Email response monitoring resolution

• SNS complaint registration in Sales force resolution

• Training for Tele Callers on New Product updated Launches

• Product Knowledge test Scenario based test for FTE

• Certification of New Joiner- Tele callers

• Motivation recognition program for tele callers

• Lead management system (Generation of Opportunity from open lead / 3rd party database)

• Outbound tele calling survey conduct on customer database Need based

• Work to enhance the call center efficiency productivity.

Skill Sets :
• 5 ~ 8 years of experience in Customer Care department in Automobile allied company. Preference would be passenger car experience. • Energetic, self-motivated, service attitude, good planner strong implementer • Analytical skills, industry awareness excellent communication listening skills • Good interpersonal skills in terms of dealer management, staff handling customer grievance management • Good presentation skills proficiency in MS Office Qualification : Graduate / B. Tech/BE (Mech. / Automobile)/ MBA