Call Center Manager|IT industry|Ghansoli|15 lpa
Manage the call center to achieve quantitative and qualitative objectives
Plan and implement the overall strategy
Track and measure productivity and compare to banchmarks
Offer solutions for improvement
• A Customer Service Manager role primarily involves communicating with customers either via phone, email or face-to-face in relation to a product or service • A Customer Service Manager job description will describe the representative as acting on behalf of the company, so it is paramount that they know and understand the company values and always act in a professional manner, using language that aligns with that of the company
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Plan and implement the overall strategy
Track and measure productivity and compare to banchmarks
Offer solutions for improvement
• A Customer Service Manager role primarily involves communicating with customers either via phone, email or face-to-face in relation to a product or service • A Customer Service Manager job description will describe the representative as acting on behalf of the company, so it is paramount that they know and understand the company values and always act in a professional manner, using language that aligns with that of the company