Call Center Head
Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email.
Monitors operations to ensure adherence to service level standards and company/department policies and procedures.
Ensures professional and courteous customer support services are delivered to remote a productive and positive relationship with customers.
Acts as an escalation point for resolving the most difficult customer issues.
Evaluates the quality of customer service associates calls from customers; provides feedback to reps on strengths and areas for improvement.
Communicates with clients, vendors and other departments to ensure quality service delivery and customer satisfaction.
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Monitors operations to ensure adherence to service level standards and company/department policies and procedures.
Ensures professional and courteous customer support services are delivered to remote a productive and positive relationship with customers.
Acts as an escalation point for resolving the most difficult customer issues.
Evaluates the quality of customer service associates calls from customers; provides feedback to reps on strengths and areas for improvement.
Communicates with clients, vendors and other departments to ensure quality service delivery and customer satisfaction.