Call Center Executive
Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.
Job Types: Full-time, Regular / Permanent, Fresher
Salary: ₹14,000.00 - ₹20,000.00 per month
Benefits:
Flexible schedule
Health insurance
Provident Fund
Schedule:
Day shift
Fixed shift
Morning shift
Supplemental pay types:
Yearly bonus
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Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.
Job Types: Full-time, Regular / Permanent, Fresher
Salary: ₹14,000.00 - ₹20,000.00 per month
Benefits:
Flexible schedule
Health insurance
Provident Fund
Schedule:
Day shift
Fixed shift
Morning shift
Supplemental pay types:
Yearly bonus