Call Center Executive - Banking Product

Customer Support Representative serves as a primary point of contact for our customers to handle inbound and outbound requests via phone, chat, and web channels, and ensure that all valid requests are resolved timely and efficiently delivering best in class customer experience.

Responsibilities:
• Monitor, manage, and document all actions and solutions in a CRM ticketing system.
• Responsible for being available within call center queues as required by the department to respond to customer requests/incidents.
• Resolves or directs issues to the correct staff member for resolution, including escalation to tier 2
• Responsible for completing all required learning events and training.
• Responsible for operational support on a 24/7/365 basis with the ability to work evenings, weekends, and/or holidays.

Requirements:
• High School Diploma minimum, some college or technical education is a plus.
• Relevant Certifications considered an asset, HDI, etc.
• The position requires a minimum of 1 year of experience working in the healthcare industry and/or customer support role call center.
• Strong critical thinking and problem-solving skills.