Call Center Associate

Job description
Position Summary

Responsible for providing quality service by phone, promoting credit union products and services in order to meet sales and services goals, and handling a variety of member service calls in a prompt and courteous manner. Resolves member questions and problems regarding account statements, loans, payments, automatic transfers, interest rates, and investment certificates and conducts telephone loan interviews. Completes and maintains related reports, records, and files. Supports all functions within the Call Center.

Qualifications/Experience
• General knowledge of Credit union policies and procedures.
• Basic understanding of loans, payment processes, and interest rates.
• At least two years of related experience in Call Center or the equivalent.

Salary Range
• Minimum - $36,0+6
• Maximum - $50,535 Read more