Business Partner Liaison

Full job description
Albany Based!

Ready for a meaningful career? Join HealthCare New Zealand, our nation's largest home and community support provider. You'll be making a real difference in the lives of New Zealanders by coordinating essential support, empowering them to live independently in their own homes.

Why Us | He aha ai mātou?

Join a rewarding industry where you are contributing to enhancing the lives of others!

Mentorship programme
Online learning platform
Career development opportunities
Company laptop provided
Discounted health insurance
Partnership discounts
Who we are | Ko wai mātou

HealthCare NZ, brings vital services directly to people's homes and communities. Our dedicated team of skilled professionals ensures that individuals in need, receive high-quality care, promoting independence and safety. Join us in making a positive impact on people's lives!

About the role | He kōrero whakamārama mō tēnei tūranga

Step into a pivotal role where partnership meets performance. As our Business Partner Facilitator, you'll be the key connector between HealthCare NZ and third-party providers—ensuring seamless, high-quality in-home care delivery through strategic partnerships. This is a Permanent Full Time role working Monday to Friday 830am - 5:00pm based in Tāmaki Makaurau Albany!

Responsibilities include:

Be the frontline of outstanding service—providing fast, transparent, and professional support to clients, partners, and internal teams through top-tier communication and tech-savvy coordination.
Orchestrate subcontracting arrangements with precision—ensuring third-party providers, and clients are aligned, informed, and satisfied every step of the way.
Collaborate with Clinical Coordinators and Partners to match care needs with availability—ensuring every assignment is accurate, timely, and client-focused.
Keep records sharp, reporting on performance, investigating incidents, and ensuring every action aligns with HealthCare NZ's standards
What you will bring | Ngā tohungatanga mō tēnei tūranga

Empathy and a genuine interest in helping others.
Decision-making Skills - able to accurately assess customers' needs and decide on appropriate action in a timely and professional manner.
Passion about the Healthcare sector.
Able to manage elevated enquiries or moderate/low level escalated enquiries and see the enquiry through to resolution.
Confidence in using technology/computer literacy
Exceptional communication and rapport building skills over the phone
A positive, adaptable, and resilient attitude - must work well under pressure in a fast-paced, ever-evolving environment
HealthCare NZ is part of the New Zealand Health Group. We're the largest community health, disability, and wellbeing group supporting over 30,000 New Zealanders to get on with making the most of life in their own homes, communities, and workplaces.

If you'd like to make a real difference in people's lives, apply today.

How to apply | Me pēhea ki te tono

Please apply via our website with your CV and a cover letter. Only applications submitted through the website will be considered.

Applications close | Te katinga o tēnei whai tūranga: 20th August 2025.

Only suitable candidates will be contacted for interview and applications will be reviewed as they are received, therefore resulting in the role closing early if the right applicant is found.

Applicants for this position must be a NZ Resident/Citizen or have a valid NZ work permit.


Reference #
35224

Posted on
06 Aug 2025

Closes on
20 Aug 2025 21:00

Location(s)
Auckland branch area, Albany office

Expertise
Administration

Job level(s)
1 - 3 years of experience, 3 - 5 years of experience, 5 - 7 years of experience

Work type(s)
Permanent full-time Read more