Business Excellence Manager

AVP-Business Excellence/Continuous Improvement-From O2C and billing domain

Job Description :- Experienced Process excellence professional with a total of 8-10 years of experience, of which at least 4 years should be in Process Excellence roles- Should have completed Six Sigma Black Belt- Should have done at least 3 Green belt level improvement projects and 1 Black belt level project- Should be able to demonstrate couple of Improvement projects from End to End- Should have handled projects independently (meaning, he/she should have either mentored or been a Project leader)- Good communication, Convincing, Negotiating skills- Good Presentation skills (presenting something to Client and Internal stakeholders)- Good stakeholder handling skills (in taking up a project)- Exposure towards Six Sigma tools and techniques is a must- Good command over Quality concepts (like 7 QC tools, Pareto chart, Control chart, Fishbone diagram, Correlation, MIS Dashboards etc.,)- Would be an added advantage if he or she knows about Robotic process Automation (RPA), AI Machine learning concepts- Should be able to coherently put things together from a business perspective with good story-telling technique- Should have working exposure in any of the statistical software like Minitab, SAS, SPC etc.,- Training skills is an added advantage- Good in Excel, Word and PPTCandidate Experience :- Candidates from BPO/ITES industry are preferred- Manufacturing along with BPO/ITES industry also can apply- Six Sigma Black belt certified Read more