Business Development Director | BPO

Acquire new customers and drive revenue through directly creating demand, pipeline, and closing business focused on key segments and verticals
Consultative solution-selling, providing solutions to complex client issues that drive mutually positive business outcomes in the customer care domain
Support all stages of the sales process, maintaining sales control and guiding internal teams to collaborate and rally around development of innovative solutions to meet or exceed identified sales targets
Strong discipline in managing all opportunities through Sales CRM
Expert at cultivating relationships with decision makers in client organisations to secure new business, new client accounts and maximize the value delivered by Probe Group
Possess an in-depth understanding of Probe CX services and differentiation
Develop a thorough understanding of prospect or client short-term and long-term strategic requirements through discussions with existing and prospective client executive management
Act as a trusted advisor to client prospects by demonstrating a deep understanding of their business drivers, organisational imperatives, customer experience challenges, and offer solutions utilizing persuasive win themes and effective sales strategies
Support all stages of the sales process, maintaining sales control and guiding internal teams to collaborate and rally around development of innovative solutions to meet or exceed identified sales targets
How do we measure success in this role?

Success in this role is measured by your ability to drive positive pipeline movement and achieve new business revenue targets. You'll need to demonstrate strong CRM discipline throughout the prospecting and sales process, build and maintain robust relationships with internal support teams and stakeholders, and implement new business initiatives with the backing of an industry-leading marketing and solution support team.

Skills and Experience Required:


Demonstrable experience in sales performance in the APAC region Self-starter who has been involved in longer duration sales cycles
Deep understanding of the BPO Procurement process
A mature approach to consultative solution selling
Proven ability to initiate, develop and grow C-level and senior relationships within target client organisations – and influence purchase and buying decisions
Understanding of BPO requirements in specific market segments, including FGT, Retail, Travel, BFSI and Government.
Excellent communication, relationship building and interpersonal skills
A positive attitude, with an unyielding passion for success
Extensive social and business networks
Ability to multitask, self-manage and provide an exceptional customer experience Read more